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Who operates BaseRate and provides credit assistance
BaseRate is a trading name of Velocity Works Pty Ltd (ABN 21 700 794 056).
Velocity Works Pty Ltd is Corporate Credit Representative 580651 of Scott Iriks, holder of Australian Credit Licence 383122.
- Velocity Works Pty Ltd: ABN 21 700 794 056.
- Corporate Credit Representative 580651 under Australian Credit Licence 383122.
- Credit Guide and complaints information.
- Privacy Policy, Terms and general Disclaimer.
Independent external dispute resolution
Velocity Works Pty Ltd, which provides credit assistance through BaseRate, is a member of the Australian Financial Complaints Authority (AFCA), member number 124416. AFCA provides free and independent external dispute resolution for eligible consumers and small businesses; membership is not an endorsement of BaseRate or its services.
Customers should raise a complaint with BaseRate first. If it is not resolved, eligible consumers and small businesses can ask AFCA to consider the complaint under its Rules and jurisdiction.
- Velocity Works Pty Ltd: AFCA member 124416.
- AFCA join date: 5 August 2026.
- Membership can be checked using AFCA’s Financial Firm Search.
Professional association membership
Scott Iriks, holder of Australian Credit Licence 383122, is a member of the Finance Brokers Association of Australasia (FBAA), membership number M-363330, associated with Velocity Works. FBAA membership is a professional association credential and is not an endorsement of BaseRate, a lender, product or customer outcome.
The FBAA is a professional body for finance and mortgage brokers. Membership provides an industry association relationship; it does not replace an Australian Credit Licence, credit representative appointment or a financier assessment, and it should not be read as approval of a particular product or customer outcome.
- Scott Iriks: FBAA membership number M-363330, associated with Velocity Works.
- Professional membership and regulatory status are disclosed separately.
- The FBAA publishes a public broker directory.
How commercial relationships are handled
BaseRate considers options accessible through its panel and arrangements rather than claiming whole-market coverage. A financier may pay commission after settlement. Lender interest, fees, charges, criteria and terms can apply.
How content and calculations are governed
Educational content identifies its reviewer and review date. Numerical tools state their assumptions and exclusions. Calculator estimates are kept separate from lender-assessed options, and material data products must publish their source, methodology and limitations.
Complaints and support
If something is unclear or you need to raise a concern, contact BaseRate using the published phone, email or contact form. Formal complaints information is contained in the Credit Guide.
Common questions
Frequently asked questions
Is BaseRate a lender?+
No. BaseRate is a trading name of Velocity Works Pty Ltd, which can provide credit assistance and introduce eligible customers to panel financiers. The loan itself is provided by the relevant financier, not BaseRate or Velocity Works.
Who owns and operates BaseRate?+
BaseRate is a trading name of Velocity Works Pty Ltd (ABN 21 700 794 056).
What does the AFCA membership mean?+
Velocity Works Pty Ltd, which provides credit assistance through BaseRate, is a member of the Australian Financial Complaints Authority (AFCA), member number 124416. AFCA provides free and independent external dispute resolution for eligible consumers and small businesses; membership is not an endorsement of BaseRate or its services.
What does the FBAA membership mean?+
Scott Iriks, holder of Australian Credit Licence 383122, is a member of the Finance Brokers Association of Australasia (FBAA), membership number M-363330, associated with Velocity Works. FBAA membership is a professional association credential and is not an endorsement of BaseRate, a lender, product or customer outcome.
Does BaseRate compare every lender?+
No. Available options are limited to BaseRate panel and arrangement access, accreditation, policy and availability.
How can I make a complaint?+
Contact BaseRate first using the details on the contact page. If the complaint remains unresolved and is eligible, it can be referred to AFCA under Velocity Works Pty Ltd member number 124416. The Credit Guide explains the process.
Primary sources
Check the rules and regulator guidance
- AFCA — Financial Firm Search
AFCA’s public search for checking financial-firm membership and complaint contact details.
- AFCA — make a complaint
AFCA information about its free and independent external dispute-resolution service.
- FBAA — why FBAA and its professional role
FBAA information about its role as a professional body, industry representation, education and Code of Practice.
- FBAA — member directory
Public FBAA directory for finding finance and mortgage brokers.
- ASIC — National Credit Code and comparison rates
Consumer-credit coverage, comparison-rate purpose, included costs and common exclusions.
- Federal Register — National Credit Code, Part 10
Advertising requirements, prominence, example information and comparison-rate obligations.
- Federal Register — National Credit Regulations, regulation 71
Prescribed calculation, example basis and comparison-rate warning.
- Moneysmart — credit scores and credit reports
Current government consumer guidance, reporting-body access and factors that can appear in a score.
- OAIC — access your credit report
Current reporting-body links and the right to a free consumer credit report every three months.
- OAIC — information on your credit report
What a consumer credit report and score can contain, and information assessed separately by lenders.
Reviewed by Scott Iriks, Founder of BaseRate · Last reviewed 17 August 2026.
General information only. A financier determines actual eligibility, rates, fees, terms and approval after assessment.