What a dealership should expect to provide
Fast finance is impossible when the vehicle or transaction record is incomplete. The dealer proposition depends on reliable source information and a team that follows the agreed introduction and settlement process.
- Correct legal seller name, dealership and contact details.
- Vehicle make, model, year, VIN or stock reference, kilometres and sale price.
- Deposit, trade-in and payout information where relevant.
- A complete tax invoice or purchase contract when requested.
- A nominated person for exceptions, document corrections and settlement coordination.
How success should be measured
A partner programme should not be judged by raw leads. The useful measures are whether appropriate customers complete the journey, whether submitted information is usable and whether the operating model helps vehicle sales reach a valid finance outcome.
- Invitation-to-start and start-to-completion rates.
- Application completeness and avoidable rework.
- Time between customer consent, decision milestones and settlement.
- Vehicle-sale completion for customers using the pathway.
- Customer complaints, consent failures and incorrect dealer representations.