On this page
Information used in a finance journey
The exact fields depend on the stage and lender.
- Identity, address, contact and residency information.
- Employment, income, living expenses, dependants and liabilities.
- Consent for relevant credit and identity checks.
- Vehicle, dealer or private-seller and settlement details.
- Application status and communications with relevant service providers and financiers.
Third-party services and lenders
Digital verification, credit reporting, banking-data, fraud, document-signing and financier services can be involved. The applicable notice or consent should identify the purpose and relevant party. The Privacy Policy governs BaseRate handling and should be read before submitting personal information.
Protect yourself from impersonation
Do not send passwords or one-time security codes to someone claiming to be BaseRate. Verify unexpected payment or bank-detail changes using the phone number published on baserate.com.au, not a number contained only in the suspicious message.
Report a concern
If you believe information was sent to the wrong party, an account was accessed unexpectedly or a BaseRate message may be fraudulent, stop the interaction and contact BaseRate through the official contact page.
Common questions
Frequently asked questions
Will BaseRate ask for my internet-banking password?+
BaseRate should not ask you to disclose a banking password directly. If a secure banking-data provider is used, follow that provider’s consent flow and check the identity of the service.
How do I verify a BaseRate message?+
Use contact details published on baserate.com.au to verify unexpected requests, especially payment or bank-detail changes.
Where can I read the full privacy terms?+
Read the BaseRate Privacy Policy linked from this page and the site footer.
Reviewed by Scott Iriks, Founder of BaseRate · Last reviewed 2 August 2026.
General information only. A financier determines actual eligibility, rates, fees, terms and approval after assessment.